We are committed to providing a high-quality service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you wish to raise a complaint, please contact us with the details.
The procedure detailed below aims to resolve your complaint within eight weeks, where possible.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review.
If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
43-55 Milford Street,
Wiltshire, SP1 2BP.
Please note the following: You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Moving Made Easy are proud to be a member of The Property Ombudsman scheme which exists to settle disputes between property businesses, such as estate agents, letting agents and property management agents, and consumers.
Find out more about TPO here – https://www.tpos.co.uk/