Homeowners FAQs

I live in a remote area of the UK – can you still help me sell my property?

Yes – we can assist you no matter where you are based within the UK.

How do you value my property?

We choose three estate agents in your local area to value your property. These agents are either on our elite panel or can be chosen by you.

What happens after the agents have valued my property?

We compile a detailed report on your property, providing you with area statistics and local comparable information. We want to achieve the best price for your property and this report will give you the evidence to show why we have recommended a particular marketing price to you. Once you have agreed on a marketing price with us, we will go ahead and put your property on the market with three local agents.

Do you keep in touch once my property is on the market?

Yes we do. You will receive weekly updates from a dedicated member of our marketing team. They will be your point of contact for all updates on viewings and offers. Selling your property is our priority.

What happens when I accept an offer on my property?

When you are happy to accept an offer on your property, we will be on hand to support you through the selling process. We will recommend solicitors on your behalf and from there, you will be given a dedicated Sales Progressor who will see your sale through to completion. You will receive regular updates from your Sales Progressor who will be available with any questions you may have regarding your sale.

Do you offer any Mortgage advice?

Yes we do. Our sister company Mortgages Made Easy are an experienced team who are committed to helping all customers make the right decisions, and get the best deal possible on their mortgages.

What is an EPC and when do I need to get one?

An EPC (Energy Performance Certificate) is a certificate that records how energy efficient a property is using a rating system from A – G, where A is extremely efficient and G is very inefficient. The EPC will be generated by a qualified assessor, who will visit the property and produce a report. The certificate also shows what energy rating could be achieved if all recommendations from the assessor were to be carried out. By law, EPC’s need to be in place within 7 days of a property going to market. MME can arrange this for you.

I have been told I need a survey on my property – what do I do?

Depending on the survey, they allow prospective buyers & owners to know the value of a property, a property’s current condition and possible works needed to be carried out. MME can arrange these types of surveys along with Gas Safety Certificates and Electrical Reports. The survey will be completed by a qualified surveyor, who will visit the property and produce a report. This report will be sent to us & we will advise you accordingly.

I want to let you know what I thought of your service – how can I do this?

When your property has exchanged contracts, we will send you an electronic questionnaire asking you a series of questions. We value your comments, good or bad, and appreciate any feedback you may have.

Do you under-value properties to achieve a faster sale?

Absolutely not. We value every property based on the opinions of three local estate agents, the activity of similar properties online and the Land Registry data found in your postcode. Our valuations detail all the evidence we used when making our recommendations.

How much does it cost?

Our usual fee is 1.95% plus vat, offered on a No Sale - No fee basis. That includes the Property Valuation Report, marketing on RightMove and with up to three local estate agents and full support from our expert team of negotiators and sales progressors, monitoring every element of the process and keeping you fully informed every step of the way for as stress-free a sale as possible. Leaving you to focus on finding your dream home.

When would I need to pay you?

We’ll send you an invoice payable when you exchange contracts

What if I don’t agree with your valuation?

You are always in full control of the process and can choose what price to market the property at. We will provide a weekly marketing report that details all the interest that has been taken and, while we may make recommendations on any changes we feel should be made (including price, photography, condition etc) to improve the response rate, it will always be up to you as to whether our advice is acted upon.

What if I’ve already committed to an estate agent’s contract period?

If the property is already on the market and within a contract period that shouldn’t prevent us from stepping in. We are able to use our business relationships with local agents to break agreements in a good percentage of occasions. They help us out, we help them out!

Can I choose which agents you use?

Of course. We have preferred agents in most areas, but you are welcome to specify which ones we use, as long as those agents will work on a multi-agency basis.

How do you choose the agents?

In some areas we have ‘preferred agents’ who have signed up to work with us. If there aren’t enough of those near your property, we’ll enlist the help of the most effective agents, based on number of properties they have sold, the types of property they may specialise in, the number of competing properties on their books etc.

Who pays the estate agents?

We pay their fees out of the money you pay us.

What if you can’t sell my home?

We operate on a No Sale – No Fee basis. In the unlikely event that we fail to find a suitable buyer or if you change your mind and take the property off the market or choose to work with another agency, we would only expect payment for any of the extra services we have perform; these costs would have been discussed and agreed with you before they were undertaken.

What if I just want to find a buyer immediately?

We work with a number of investors that are always on the lookout for properties to buy to rent out or renovate. We’ll be happy to speak to one of them if all you want it’s a quick sale.

What are the Extra Services you can help with?

Working with a network of providers across the country, we can arrange for a number of added-value services designed to make your home easier to sell. Any costs will be discussed and agreed with you beforehand. We won’t suggest anything unless we believe it is essential or it will add value to you home. Services include:
Professional photography
Professional floorplans
Surveys (EPC, Homebuyers, T&D etc)
Safety Certificates (boilers etc)
Minor refurbishments
Furniture clearance
Garden clearance or maintenance

Why is Moving Made Easy any different to signing up with more than one agency?

Our entire company ethos is based around providing superb customer service to all our clients. The company began nine years ago and is the leading, independently owned company that offers this service. We are overseeing all the agents involved so that you get a coherent, consistent view of the status of your property without having to liaise with more than one office while getting the maximum exposure that a multi-agency approach provides.

Can the I use an agent that is a personal friend?

Using a friend can do more harm than good; will they give an honest service to maintain the relationship? However, we can include them in the scheme if you wish.

Does the selling process take any longer when using Moving Made Easy?

No. Our valuations are produced within one working day of receiving the last estate agent’s report and, once we start to market a property, the average time it takes us to find a buyer is half the national average. Once a buyer has been found our sales progressors monitor every part of the chain to reduce the risk of delays.

What should I do if I’m unhappy with your service?

If we are doing anything that fails to meet your expectations, then please tell us immediately and we’ll do everything we can to rectify the situation. If you’re still not completely satisfied, ask for a copy of our Complaints Procedure.

How we are valuing property during #Lockdown

We are pleased to say that we are are still valuing property during lockdown. To enable this, and to ensure the protection of all parties involved, we have brought in some checks.

From now, before an appointment, we will call the occupant to discuss COVID guidelines, going through a set of questions to check the safety of all involved.

Pending the answers to these questions we will then advise on how to proceed with the valuation.


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