Absolutely not. We value every property based on the opinions of three local estate agents, the activity of similar properties online and the Land Registry data found in that postcode. Our valuations detail all the evidence we used when making our recommendations.
The client is always in full control of the process and can choose what price to market the property at. We will provide a weekly marketing report that details all the interest that has been taken and, while we may make recommendations on any changes we feel should be made (including price, photography, condition etc) to improve the response rate, it will always be up to the client on whether our advice is acted upon.
If the property is already on the market and within a contract period that shouldn’t prevent us from stepping in. We are able to use our business relationships with local agents to break agreements in a good percentage of occasions. They help us out, we help them out!
Of course. We have preferred agents in most areas, but clients are welcome to specify which ones we use, as long as those agents will work on a multi-agency basis.
We use local agents to provide local knowledge to enhance our valuation report.
We pay their fees out of the money you pay us.
Our entire company ethos is based around providing superb customer service to all our clients. The company began nine years ago and is the leading independently-owned Part Exchange and Assisted Sale company; that is what makes us different.
Using a friend can do more harm than good; will they give an honest service to maintain the relationship? However, we can include them in the scheme if they wish.
No. Our valuations are produced within one working day of receiving the last estate agent’s report and, once we start to market a property, the average time it takes us to find a buyer is half the national average. Once a buyer has been found our sales progressors monitor every part of the chain to reduce the risk of delays.
If that happens, any costs incurred will become the responsibility of your client – not you – and we will retrieve from them directly.
In the event that a property doesn’t generate the interest we expect it to, we will take a close look at the way it is marketed and make recommendations should changes be needed. On average we achieve 101% of our valuation so a part exchange deal should pay for itself. If we are doing an assisted move and the property doesn’t sell in a reasonable time, we operate on a No Sale – No Fee basis so you won’t lose money; you may lose your buyer if we can’t get them in a position to place an offer within the timescale you expect.
If we are doing anything that fails to meet your expectations, then please tell us immediately and we’ll do everything we can to rectify the situation. If you’re still not completely satisfied, ask for a copy of our Complaints Procedure.