We are delighted to have seen a recent rise in our Trustpilot rating and to now have that reflected in 5 full green TP stars!
We have been hovering on a score of 4.7 for some time now and even though we have continued to see a regular stream of reviews, our last star has remained half greyed out .
But not now! We are really thrilled to see this star become fully green!
Whilst we are property specialists – operating teams with experience in that particular disciplines and stages related to a house move – we are essentially in the customer service realm.
From property valuations that will stand the house sale in good stead throughout the process and maximise the opportunity to achieve full market value. As well as driving the progression of the sale of the property to help the homeowner move as soon as possible … it’s all a mixture of technical experience and customer service.
Our focus is on growing and keeping good communications with our customers and clients to ensure that at any given stage of our work people feel confident, informed and able to get in touch. That’s why we keep in touch with our customers and clients every week.
We work closely with sales teams providing materials and running free online training sessions to help them have great conversations with their customers. Weekly marketing reports and meetings keep all sales directors fully informed of progress.
Customers of UK housebuilders who are benefitting from our Assisted Move and Part Exchange programmes, we again provide weekly progress reports. Keeping in regular phone contact and always available to answer any questions they may have. It’s important in such a stressful transaction as a house sale to keep in regular, friendly contact.
Working closely with people in a reassuring, friendly, helpful way is the heart of Moving Made Easy. And we do make moving easy, for the customer. It takes focus and is hard won.
Here are a couple of recent reviews …
All our clients and customers who have been part of this journey. Who have chosen our services, who have worked so well with us and of course who have chosen to publish their thoughts on the service they have received.
Enormous thanks to our hard working, dedicated, friendly and experienced teams. You have won this accolade through the hard work and tireless customer service you have provided throughout each, often detailed and complicated, case that has lead to our bank of customer reviews.
House builders – our Assisted Move and Part Exchange programmes are great in helping you to commit your interested customer. It provides a great way to instill confidence in people by providing a guaranteed approach for selling their home and expert assistance in progressing a sale in above UK average completion times.
Home owners – selling your home is stressful. We can help sell your home, at full market value, and walk you through the whole process. in doing so we can free you up to buy your new home.
We are pleased to say that we are are still valuing property during lockdown. To enable this, and to ensure the protection of all parties involved, we have brought in some checks.
From now, before an appointment, we will call the occupant to discuss COVID guidelines, going through a set of questions to check the safety of all involved.
Pending the answers to these questions we will then advise on how to proceed with the valuation.